We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Golden Gates Housing Trus
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If you reported a repair to your council or housing association landlord and it wasn’t satisfactorily carried out in a timely manner, you can claim compensation and a refund of rent*. We operate on a NO WIN NO FEE basis and can offer you a FREE HOME SURVEYto assess any damage.
Compensation payouts to people living in damp and damaged council houses in England have reached more than £35m in the past five years.
Nearly 11,000 disrepair claims have been brought against councils since 2011/12, according to figures obtained by the BBC.
Seventy-five local authorities disclosed they had paid out £35.4m in total to deal with disrepair claims.
Read more and watch the video on: BBC News
Golden gates housing trust
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By tenants & associates for tenants 2018
